General Questions

Q: What is Prostoys?

A: Prostoys is a pioneering brand in the realm of simulated sex, offering high-quality, realistic prosthetics, dildos, and packers. We began in 2014 as Penis-Prosthetic.com, primarily serving European consumers and Hollywood productions, and have now reintroduced ourselves as Prostoys for a global audience.

Q: What makes Prostoys different from other brands?

A: Prostoys stands out due to our commitment to realism and customization. Our products use advanced techniques from prosthetic production, including our revolutionary CYERskin technology, which provides an incredibly lifelike experience. We also offer faster delivery times and the ability to customize products to meet individual needs.

Q: What is CYERskin technology?

A: CYERskin stands for “Close Your Eyes Realism.” It’s our proprietary technology that mimics the texture and movement of real skin, providing an unmatched level of realism in our prosthetics.

Q: Who can benefit from Prostoys products?

A: Our products are designed for anyone looking to enhance their intimate experiences, including individuals with erectile dysfunction, trans men, couples wanting to add variety to their sex life, and anyone exploring their fantasies safely and realistically.

Q: Can you make a replica of my penis?

A: Yes, we can create a custom replica of your penis. Please contact us at Alex@Prostoys.com for more details on the customization process.

Q: Can you add balls to the prosthetic?

A: Yes, we can add balls to the prosthetic. Customization options are available to meet your specific preferences. Email us at Alex@Prostoys.com for more information.

Product Questions

Q: What types of products do you offer?

A: We offer a range of products including prosthetic penises, dildos, packers, and sleeves. Each product is designed to provide a realistic and pleasurable experience.

Q: How do I choose the right product for me?

A: Consider your specific needs and preferences. For instance, if you need a prosthetic for daily wear, a packer might be suitable. For intimate encounters, a sleeve or dildo with CYERskin technology could be ideal. Feel free to contact us for personalized recommendations.

Q: Can I customize my product?

A: Yes, we offer customization options to ensure your product meets your exact needs. You can choose the size, shape, color, and other features to create a product that’s perfect for you. Email us at Alex@Prostoys.com for more details.

Q: What is the difference between a prosthetic, a packer, and a dildo?

A: A prosthetic is designed to replace or enhance natural anatomy, a packer is used to create a realistic bulge in underwear, and a dildo is typically used for penetration and pleasure.

Q: How do I care for my Prostoys product?

A: Clean your product with warm water and mild soap before and after each use. For deeper cleaning, you can boil your prosthetic. Store in a cool, dry place away from direct sunlight.

Q: What type of lubricant should I use with my Prostoys product?

A: We recommend using water-based or coconut oil-based lubricants. Occasionally using pure silicone lube will not damage the product, but frequent use of silicone lubes is not recommended.

Q: Do you have additional pictures and videos of your products?

A: Yes, we have additional pictures and videos available. Please note that this is 18+ content. You can view them at the following link.

Ordering and Shipping

Q: How can I place an order?

A: You can place an order directly through our website. Please do not hesitate to contact us with questions at any time.

Q: What payment methods do you accept?

A: We accept major credit cards, and other secure payment methods available on our website. If you're having trouble, reach out. We're happy to figure it out.

Q: What are your shipping options?

A: We offer a single shipping option of $49 for FedEx International Express. This ensures fast and reliable delivery worldwide.

Q: How long will it take to receive my order?

A: Orders are processed and produced within 10 days unless otherwise specified. Delivery times vary based on the destination but typically range from 3-7 business days.

Q: Can I track my order?

A: Yes, all orders are shipped with tracking information. You will receive an email with tracking details once your order has been dispatched.

Q: What if my order arrives damaged?

A: If your order arrives damaged, please report the damage on the same calendar day as delivery, including photographic evidence. Contact our customer service team at Alex@Prostoys.com, and we will work to resolve the issue quickly.

Returns and Refunds

Q: What is your return policy?

A: Due to the personal nature of our products, all sales are final. We do not accept returns or provide refunds.

Q: Can I make changes to my order after it has been placed?

A: Customers may request changes to their orders within 4 hours of submission. While we will make every effort to accommodate changes requested after this period, we cannot guarantee that modifications will be possible once processing has begun.

Q: What if I need to cancel my order?

A: Orders can be canceled within 4 hours of submission. After this period, cancellations may not be possible due to processing.

Privacy and Security

Q: How do you protect my privacy?

A: We take your privacy seriously and implement a variety of security measures to protect your personal information. For more details, please refer to our Privacy Policy.

Q: Will my order be discreetly packaged?

A: Yes, all orders are shipped in plain, discreet packaging to ensure your privacy.

Q: How do you use my personal information?

A: We use your personal information to process your orders, communicate with you, and improve our services. For more details, please refer to our Privacy Policy.

Contact Us

Q: How can I contact Prostoys?

A: If you have any questions or need assistance, please contact us at Alex@Prostoys.com. We’re here to help!

Thank you for considering Prostoys. We’re thrilled to provide you with the highest quality, most lifelike products. Dive into your fantasies with confidence—your ultimate pleasure is our passion.